At Lilium Massage Therapies, I am committed to protecting your privacy. This Privacy Policy explains how I collect, use, store and share your personal data when you visit my website or use my services.
📋 Information I Collect
I may collect the following types of personal information:
• Personal Information: name, email address, phone number and any other details you provide when booking an appointment or contacting me
• (Sensitive Data) Health Information: relevant medical history, allergies, injuries or other conditions needed to deliver safe and effective massage therapy (collected on your consultation form)
• Usage Data: information about how you interact with my website, including IP address, browser type and pages visited
🔒 How I Use Your Information
I use your information for these purposes:
• To provide and manage massage therapy services: scheduling, treatment preparation and ensuring your well-being
• To communicate with you: responding to inquiries, sending service updates and appointment reminders
• To improve my website and services: analysing usage patterns and feedback to enhance functionality and the client experience
🛡️ Data Protection & Storage
I implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.
• Digital Data
– Website data (including usage analytics) is hosted on Odoo’s EU-based servers, located in data centres within the European Union.
– All transfers between your browser and Odoo are secured via TLS/SSL encryption.
• Physical Data
– Client consultation reccords are held in a locked, fire-resistant cabinet in a secure area.
– Access is restricted to authorised personnel only.
⌛️ Retention of Data
I will retain your personal information for up to 7 years after our last interaction, in accordance with the Data Protection Act 2018 and UK GDPR. If legal or professional requirements demand a longer retention period (for example, for future claims or complaints), I will comply accordingly. After the retention period expires, your data will be securely deleted.
📧 Your Rights
Under UK data protection law, you have the right to:
• Access your personal data
• Correct any inaccurate or incomplete data
• Delete your personal data (subject to legal limitations)
• Restrict or object to certain processing activities
To exercise these rights, please contact me at liliumtherapies@gmail.com.
🌍 Third-Party Services
I may engage third-party processors to support my services. Please review their privacy policies for details:
• Odoo (website platform): data stored in EU data centres under Odoo’s GDPR compliance – https://www.odoo.com/privacy
📞 Contact
If you have any questions or concerns about this Privacy Policy or my data practices, please contact:
Lily Wiseman (Lilium Massage Therapies)
Email: liliumtherapies@gmail.com
Phone: 07942 902752
📝 Changes to my Privacy Policy
I may update this privacy policy from time to time. Any changes will be posted at the bottom of this page with an updated effective date. Continued use of services after changes constitutes acceptance
Policies version 3 – Effective 26/08/2025